Frequently Asked Questions
Everything you need to know about your electronics journey with CANDY HOUSE.
What kind of warranty comes with my electronics?
All hardware purchased from CANDY HOUSE includes a standard 12-month manufacturer warranty covering technical defects and hardware malfunctions.
How long does shipping take for fragile tech items?
We process orders within 24 hours. Standard shipping typically takes 3-5 business days, and we use specialized protective packaging to ensure your devices arrive safely.
What is your return policy for opened gadgets?
You can return items within 30 days of delivery. Please note that opened electronics must be in original condition with all accessories and packaging to qualify for a full refund.
Do you offer technical support for setup?
Yes! Our tech experts are available via live chat and email from 9 AM to 6 PM EST to assist you with device configuration and troubleshooting.
Are the products on CANDY HOUSE brand new or refurbished?
We primarily sell brand new, factory-sealed products. If an item is refurbished, it will be clearly labeled as 'Certified Refurbished' on the product page.
Which payment methods do you accept?
We accept all major credit cards, PayPal, Apple Pay, and secure financing options like Klarna and Affirm for higher-priced electronics.